British Airways has apologised to passengers after a disastrous opening day for Heathrow's flagship Terminal 5 ended with the suspension of all baggage check-in at the new facility.
The decision meant travellers could only fly with carry-on hand luggage.
35 outgoing and 28 incoming flights have also been cancelled during a day of chaos at the terminal, dubbed the "Gateway to Britain" by Her Majesty the Queen at its recent unveiling.
British Airways Director of Operations Gareth Kirkwood apologised in a statement for the "short term difficulties" and announced that those with more luggage could seek a refund for their planned flights.
It is believed hold luggage has been allowed on some long haul flights as BA attempt to resolve the travel trouble.
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