Friday, 28 March 2008

Hathrow T5 - 2nd Day

Chaos continued to reign at Heathrow's Terminal 5 as long queues built up and more flights were set to be cancelled after a disastrous opening day.

Baggage check-ins at the flagship £4.3billion facility were re-opened but arguments broke out between passengers who started queuing as early as 4am.
But many have already missed their flights with some blaming a lack of desks open to cope with the number of people and the wrong information given out.
British Airways said they had drafted in extra staff and had held meetings through the night to try and ease the problems that wrecked what should have been a landmark day on Thursday.

A spokesman said they hoped that 80% of flights would take off but some cancellations would be inevitable.
By midday ten flights had already been cancelled including those to Edinburgh, Glasgow and Aberdeen. BA were forced to scrap 34 flights on Thursday.
Many passengers were left stranded overnight with some finding hotels, but others forced to sleep on benches of the terminal floor.
Passengers hoping to fly out began arriving early but were met with frustration.

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