Heathrow Airport has been branded the "worst in Europe" by a senior executive of a US airline.
Don Langford, head of customer services Europe for American Airlines, delivered an outspoken attack on the west London airport, saying it was a "bit of a dump" that suffered from a lack of investment
The comments come as Heathrow attempts to rebuild its reputation after the opening of the £4.3 billion Terminal 5 saw tens of thousands of bags lost and dozens of flights delayed.
Mr Langford told BBC Radio 4 Heathrow was the worst of all European destinations his company flies to.
He told the broadcaster: "Heathrow is not just bursting at the seams. I think the seams have burst.
"If you look at the fabric of the building, if you look at where customers check in - missing light bulbs, duck tape on the floor.
"I would have to say that Heathrow is in many ways the worst of all the airports that my company flies to in Europe."
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It is about time someone within the industry spoke out about this airport, yes, it is a dump and an embarrassment of the country. What an awful first impression for a first time visitor to England, to see.
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