Love or Hate?

A few weeks ago the household greeted with great joy the announcement that Kodak had bought out a new version of their Easyshare Software and invited users to download from their website.
With baited breath the invitation was taken up. The download proceeded without a hitch and the installation onto the computed began. Everything seemed to be going well until suddenly and without warning the computer switched itself off and then on and then off and then on............!
What does one do in a situation like this? Switch off at the mains!
Are you readers gripped with tension?

A call to the friendly IT expert was made and the instructions to restart the computer in "Safe Mode and perform a restore" were carried out...... computer back to normal.

An e-mail was sent to Kodak for help and a reply several days later provided a telephone number to be rung and assistance to solve the problem would be available.
A telephone call was made only to be told that a technician would be in contact. No call received after several days and another e-mail sent with instructions to "telephone me after 4pm".
Sods law they try to contact me on the one afternoon I am out.
Another e-mail is sent and the reply received asked for information already provided in the original e-mail.
The expression "the air was blue" now enters the arena.

A call to the friendly IT expert was made and the offer of a copy of the software on disc was gratefully accepted. True to form the said disc arrived the following day and was loaded onto the computer with baited breath.
Guess what? The same thing happened as with the download from the Kodak website.
Still with me?

Let's send another e-mail to Kodak.
Attempt to sign on to AOL and the connection fails and the programme freezes. Try again and the same thing happens. Try again.............................

So what do we have now?

No Kodak Easyshare software, therefore no access to my pictures and no access to AOL.

A call to the friendly IT expert was made and a call out arranged.
Result, a few ££'s down, AOL is back up and running but still no Kodak software.
"Go for broke and try installing again", he says. "Also download from the Google website a free software called PICASA which will offer the same as Kodak apart from downloading pictures from the camera via the docking station but you overcome that problem by removing the card from the camera and plugging it into the computer".

PICASA has been downloaded, looks as good as Kodak. I still have not plucked up the courage to try and download Kodak again, perhaps I will in a period of mad bravado.

Do you love computers or hate them? Love or hate, love or hate......................................................?